Skip to content

Refund Policy.

Last updated: 15 October 2026

This policy applies to services purchased from GOODTECHIES LLC (“GoodTechies”, “we”, “us”). If a signed proposal or service agreement contains different refund terms, those terms apply to that project.

1. Project-based services

  • If you cancel within 7 days of paying your deposit and before any work has started, we will refund the deposit in full, minus any non-refundable third-party costs already paid on your behalf.
  • Once work has started, the deposit is non-refundable because it covers planning, scheduling and work already performed.
  • If a project is cancelled part-way through, you pay for work completed up to the cancellation date, and any amount you prepaid for work not yet started will be refunded.
  • Once deliverables have been approved or the website has launched, payments for that work are non-refundable.

2. Recurring services

  • You can cancel at any time by giving 30 days’ written notice to hello@goodtechies.com.
  • Services continue, and are billed, until the end of the notice period.
  • Fees for a billing period that has already started are not refunded, except where required by law.

3. Advertising spend and third-party costs

  • Advertising spend is paid directly to the advertising platform (for example, Google or Meta) and is not refundable by GoodTechies.
  • Third-party costs such as domains, hosting, premium themes, plugins, software licences and stock assets are non-refundable once purchased.

4. If we cannot deliver

If GoodTechies cannot deliver the agreed services, we will either complete the work at no extra cost or refund the amount paid for the work not delivered.

5. How to request a refund

Email hello@goodtechies.com with your name, invoice number and the reason for your request. We will reply within 2 business days and give you a decision within 7 business days. Approved refunds are issued to the original payment method within 5 to 10 business days. Your bank may take additional time to show the refund.

6. Payment disputes

If you have a problem with a charge, please contact us first at hello@goodtechies.com or +1 (417) 901-6086 so we can resolve it quickly, before opening a dispute with your bank or card issuer.

7. Contact

GOODTECHIES LLC
117 S Lexington St, Ste 100, Harrisonville, MO 64701, United States
Email hello@goodtechies.com
Phone / WhatsApp +1 (417) 901-6086 · WhatsApp